Six Simply Questions to Select the Right Workshop For Your Car
- Does the business employ only certified technicians? Is the business a member of the MTA? Affiliations and credentials are good indicators of the management's commitment to education and training.
- Are all customers greeted and treated in a friendly and respectful manner? Many workshops excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
- Will the workshop provide a written estimate for the work to be done on your vehicle? You should know what you are paying for before they start any work on the car.
- Is the workshop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
- Does the business offer a warranty on parts and workmanship? Is the workshop using new or second-hand parts? Again check to see that the business is a current member of the MTA, that way you know all workmanship is guaranteed.
- Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends, and neighbours are helpful in finding a good mechanic. Most workshops will have websites that are worth checking out as they often include testimonials and reviews from customers and any additional information about the business.
- Your vehicle is a major purchase, so it makes sense to choose a good mechanic that is qualified to work on your car and give you good advice.